Day

Time

Function

Wednesday
September 16

Attendee and Exhibitor Registration Open Grand Ballroom & Conference Center Hallway

Pre-Conference Session North
Work and Life Harmony: Can You Have it All?
Deborah Teasley, PhD - President & CEO, Southern Regional AHEC
Lean In, Lean Out, Work-Life Balance...What does it all mean? Expectations, communication and interactions may be different for men and women in leadership positions. Join us for a meaningful discussion with Deborah Teasley, PhD President and CEO of Southern Regional AHEC to learn some differences between men and women as leaders in the workplace and the challenges senior leaders face in achieving work and non-work life harmony. Attendees will leave this session with tools to develop their own meaning of work-life balance and how to implement it into their own life.

Opening Session South
10 Mistakes We Keep Making as Practice Managers
Kyle Matthews, CEO Cardio Vascular Associates of Mesa, P.C.
WARNING: This session may offend those who are not willing to reflect or change. As a practice administrator, I continue to make and see others make mistakes that keep our practices from achieving ultimate efficiency. Together, we will discuss 10 mistakes that are observed most often and how we can overcome these common pitfalls. While many anecdotes will provide humor, this session will allow every manager to rethink protocols and procedures that could be the difference in achieving the next level of success.

Fall Reception sponsored by Medical Mutual, SunTrust, and MSOC Health

Thursday
September 17

General Session I Cardinal Ballroom
Navigating the World of Leadership
Mary Kelly, PhD, CDR, US Navy (Ret), Productive Leaders
Do you ask your employees to sleep at work? Do you ask them to work for several weeks without a day off? Do you ask them to risk their lives for you? Probably not, but the military does. Learn the secrets of leadership and motivation from a 21 year Navy veteran who lead multi-cultural teams all over the world in this thought-provoking, action-packed session. Designed toward teams and senior management.

Refreshment Break Grand Ballroom

Lunch Grand Ballroom

1:00 pm -
2:15 pm

• 101 -- Transforming Engagement & Culture Through Everyday Conversations Kendall
  Rob Kramer, Founder & Principal, Kramer Leadership
  
  
• 102 -- Master Your World - Leadership Lessons from the Dog South
  Mary Kelly, PhD, CDR, US Navy (Ret), Productive Leaders
  Everyone benefits when managers and leaders apply three core techniques, and then refine them with seven critical applications. Audiences are able to immediately apply these practices at work, at home, and with the dog. Fun, engaging, and eminently applicable to a wide range of audiences, this popular talk is packed with information and useful ways to get the behavior you want from people around you. This topic is widely used by the military, governmental organizations, associations, and Fortune 500 companies.
  
  
• 103 -- Overcoming the "Dirty Little Secret" North
  Will Latham, President, Latham Consulting Group
  Many medical groups suffer when group physicians don’t support or adhere to group decisions. This program reveals why physicians don’t support (and sometimes sabotage) group efforts, provides practical strategies to deal with confrontation and conflict, and presents methods to improve group cohesion.
  
  Learning Objectives include:
  • Understand how conflict avoidance affects group decision-making.
  • Recognize why physicians don’t support group decisions and how groups unconsciously reinforce this negative behavior.
  • Learn methods to increase acceptance and adherence to group decisions.
  • Learn the three most important questions that every group needs to ask and answer.
  
  
• 104 -- Solving the Mysteries of Body Language Dogwood
  Blanca Cobb, CEO, TruthBlazer
  Solving the mysteries of body language to accurately interpret people’s intentions, feelings and thoughts without a word being said will help you develop authentic relationships. As you know, relationships are about relationships. Imagine being able to silently influence others and others’ perception of you. Imagine being able to detect and respond to the various subtle nonverbal gestures that occur between people in all social and business interactions. Your ability to adjust to the subtle nonverbal gestures of others will give you both a personal and professional edge. Making authentic connections with others will not only make you more likeable and trustworthy, but also more powerful and confident.

• 201 -- Leading Up Kendall
  Rob Kramer, Founder & Principal, Kramer Leadership
  
  
• 202 -- Master Your World - Leadership Lessons from the Dog South
  Mary Kelly, PhD, CDR, US Navy (Ret), Productive Leaders
  Everyone benefits when managers and leaders apply three core techniques, and then refine them with seven critical applications. Audiences are able to immediately apply these practices at work, at home, and with the dog. Fun, engaging, and eminently applicable to a wide range of audiences, this popular talk is packed with information and useful ways to get the behavior you want from people around you. This topic is widely used by the military, governmental organizations, associations, and Fortune 500 companies.
  
  
• 203 -- Negotiation Skills for Medical Group Managers North
  Will Latham, President, Latham Consulting Group
  This program is designed for professionals seeking strategies to resolve conflict and improve their effectiveness of negotiating with groups or individuals. The program addresses methods to create win-win results by focusing on the three critical areas of successful negotiations… skills, knowledge and attitude.
  
  Learning Objectives include:
  • Understand how knowledge, skills and attitude impacts negotiations
  • Understand the value of “pre-negotiation” planning and tactics
  • Recognize adversarial tactics and learn how to counter them
  • How to set negotiation goals A Negotiation Role Play session is also available and is designed to test and practice the negotiation knowledge, skills and attitude of each participant.
  • At the end of the negotiation session each participant will be able to evaluate their negotiation success based on their final results
  
  
• 204 -- Solving the Mysteries of Body Language Dogwood
  Blanca Cobb, CEO, TruthBlazer
  Solving the mysteries of body language to accurately interpret people’s intentions, feelings and thoughts without a word being said will help you develop authentic relationships. As you know, relationships are about relationships. Imagine being able to silently influence others and others’ perception of you. Imagine being able to detect and respond to the various subtle nonverbal gestures that occur between people in all social and business interactions. Your ability to adjust to the subtle nonverbal gestures of others will give you both a personal and professional edge. Making authentic connections with others will not only make you more likeable and trustworthy, but also more powerful and confident.

ACMPE - How to Reach the ACMPE Summit Dogwood
Becky Ayers, FACMPE
Obtaining your CMPE or Fellowship starts here! CMPE identifies healthcare leaders who have proven their knowledge, skills, and abilities to command a position based on their tested accomplishments. In this session, goals include:

1. Take the fear out of tests.
2. Learn the steps to reach the ACMPE summit.
3. How to write a FAMCPE paper.

Chapter Roundtable Centennial Board Room

Dinner & Awards (Exhibitors Welcome) Grand Ballroom
Practice of the Year Award presented by First Citizens Bank

Friday
September 18

General Session Cardinal Ballroom
People Mapping
Peter Metzner, MA, MPA, CLC President, Dynamic Change, Inc.
This two hour experiential session will introduce proven, practical and essential concepts from Peoplemap Training, The Interpersonal Circle and The Change Grid (Activity management system) Effective communications and productive interpersonal relationships are paramount to organizational success. This session will enhance participants understanding of self and others, recognize behaviors that that fuel engagement and insight into maintaining optimal performance. Participants will realize ways to be more interpersonally effective and understand what is needed to facilitate sustainable high performance. Each will gain insight into their own potential “blind” spots and learn ways to more effectively manage them and better utilize the strengths of their teams. This session will provide the foundation necessary to strengthen the human side of performance. It introduces proven, practical, useful and immediately applicable insights and skills needed to work more effectively with others.