• Determine external trends that are impact collections.
• Recognize opportunities to effectively respond to maintain and improve collections.
• Identify action steps to implement new or revised collection protocols for the new era of consumerism.

NCMGMA is bringing our #1 member benefit, our listserv, to life during our Wednesday Opening Session. Don’t miss this lively discussion of hot topics for practice administrators and managers to partake in. Topics are taken from the listserv and from member suggestions and that’s what NCMGMA is all about – sharing ideas with one another and hearing how others are working through similar practice issues as our own. Join us for this interactive discussion and take the opportunity to meet new healthcare friends!

The 5 Languages of Appreciation in the Workplace
Gary Chapman, Ph.D. 
Research indicates that people are far more likely to reach their potential when they feel appreciated by those with whom they work. Seventy percent of employees say they feel little appreciation at work. This session will address the common approach to expressing appreciation, and why it is often ineffective. The 5 Languages of Appreciation will help equip you to personalize your efforts at expressing appreciation to those in your workplace.

Patient Access: How to Erect a Successful
'Air Traffic Control Center' for your Practice
Elizabeth Woodcock, DrPh, MBA, FACMPE, CPC
Have you optimized patient access for your medical practice? In this session, Elizabeth Woodcock, author of the Patient Access Challenge, shares best practice tools and strategies to improve scheduling and no-show management. Invest 60 minutes in this solutions-rich session, and you'll walk away with new ideas to enhance patient access for your practice.

• Outline steps to meet the new challenges of managing patient flow for retail-minded patients.
• Reduce appointment no-shows and convert cancellations to reduce unfilled slots.
• Recognize key operations benchmarks to enhance performance improvement. opportunities.
• Determine the critical importance of balancing your practice’s capacity with patient access.

• Foundation of a Winning Culture
  Culture is more than words on paper. Understand the elements that are necessary to create a purposeful culture that turns insights into action.

• People Processes that Work
  Take the guesswork out of selection, on-boarding, performance development and on-going engagement. Explore ways to infuse culture into processes that drive engagement.

• Activating a Culture that Lasts
  Change is often approached with resistance. Learn the different cycles of the change management process and how to lead through change with success.

Applying a radically human approach to the patient experience is critical for success in a modernized and complex world. Whether an independent physician group, multi-hospital system, or somewhere in between, organizations that are maniacally focused on experience efforts are thriving, resulting in optimized patient engagement and advocacy. This thought-provoking session provides the insights and implementable best practices that build trust and influence patient’s perception of care. Healthcare professionals will walk away with actionable ideas designed to transform the way they engage and drive a differentiated patient experience. Session topics include:

• The Experience Fundamentals
  An experience is more than an interaction. Discover the elements that are necessary to turn satisfaction into engagement.

• Activating a Strategy that Works
  Consistence is key for sustainable success. Learn a simple strategy that can be integrated into an existing business model to drive an elevated experience.

• The Power of Human Connection
  Auto-pilot service doesn’t work. Explore the power of Experience Psychology and how to connect in ways that create lasting relationships. 

General Session Grandville A/D  1.0 CEUs
The AI Advantage: Reshaping Healthcare Practices for a New Era
Prosper Beyond 2023 Summer Interns: 
Cayden Jacobsen, Rich Puranik, and Paige Roberts
Artificial intelligence is rapidly evolving and has the potential to be a leading tool in many industries, especially healthcare. You might find yourself wondering… What can AI be used for? What AI applications are out there? How can AI help my practice? In this session we will answer all of those questions and many more, as well as provide you with resources so that you can easily equip your practice with AI.

Objectives:

• Educate healthcare administrators about the fundamental concepts, possibilities, and realities of AI.
• Address common concerns and misconceptions about AI.
• Illustrate specific uses where AI can revolutionize healthcare.
• Provide practical guidance on how healthcare practices can start integrating AI into their systems.
• Engage in a constructive dialogue about the future of AI in healthcare, inspiring administrators to be proactive about exploring these new technologies.