NCMGMA-NCHFMA New Bern Roadshow Header

Bring school supplies and coats to the Roadshow! 

January 30, 2017
New Bern Riverfront Convention Center
203 South Front Street
New Bern, NC 28560

NCMGMA and NCHFMA are hitting the road and coming your way! Join us in New Bern on January 30th, for a one-day conference filled with exceptional educational content supplied by Elizabeth Woodcock, Happiness 1st Institute and Pfeiffer University. The New Bern Roadshow promises nuts-and-bolts educational offerings, networking opportunities and access to outstanding supporters and exhibitors.

Help NCMGMA Support Relief Efforts in Eastern North Carolina
The eastern part of our state is still recovering from the effects of Hurricane Matthew. Help us support the relief efforts in our state by bringing school supplies (pencils, pens, notebook paper, etc.) and any unused coates you may have to the New Bern Roadshow. Any support you can provide would be much appreciated.


Schedule of Events

Time Event
8:30 am - 9:00 am Registration
9:00 am - 10:00 am Exhibitor Move In 
9:00 am - 10:15 am General Session 1
State of the Industry: The Challenges and Opportunities that Lie Ahead for Physicians in 2017
Sponsored by MagMutual
Presented by Elizabeth Woodcock, Woodcock & Associates
10:15 am - 10:45 am Break with Exhibitors
10:45 am - 11:45 am

Breakout Sessions

  • Breakout 101
    Administrators --
    Benchmarking your Revenue Cycle
    Presented by Elizabeth Woodcock, Woodcock & Associates
  • Breakout 102
    Front Office -- 
    Understanding and Managing Customer Expectations and Economics
    New Bern: Phil Geissinger, FHFMA, CMPE, Pfeiffer University
 11:45 am - 1:00 pm Lunch with Exhibitors
 1:00 pm - 3:00 pm Exhibitor Breakdown
 1:00 pm - 2:00 pm

Breakout Sessions

  • Breakout 201
    Administrators -- Positioning Your Physician Group for the Future: 
    Strategies and Tools
    New Bern: Phil Geissinger, FHFMA, CMPE, Pfeiffer University
  • Breakout 202
    Front Office --
    Front Office Success: It All Starts Here!
    Presented by Elizabeth Woodcock, Woodcock & Associates
 2:00 pm - 3:00 pm General Session 2
Generational Differences in the Workforce: Your Customers
and Your Workforce

New Bern: Jeanine Joy, PhD, CFIRS, AIRC, FLMI, CHC, ACS, Happiness 1st Institute
 3:00 pm - 3:30 pm Exhibitor Give-away



Phil Geissinger PhotoPhil Geissinger, FHFMA, CMPE
Thrive More Now, LLC
Pfeiffer University

Phil Geissinger is Senior Vice President, Thrive More Now, LLC, which specializes in providing innovative leadership and operational solutions for healthcare organizations. He guides client management strategies on employee engagement; provider business and performance development, stress management, business acumen, and resilience training; business and practice operations performance improvement; and payer contract management plans, which directly drive economic and operating performance. His extensive background in hospital and physician practice management allows him to bring a broad range of knowledge to each situation. Phil's experience includes financial management of large and mid-sized providers; executive roles in finance and operations, including interim CFO; and, leadership development experience with both public and private organizations.

Jeanine Joy PhotoJeanine Joy, PhD, CFIRS, AIRC, CHC, ACS
Happiness 1st Institute
Dr. Joy focused on a subject scientists told her was too big to ask because the broad scope created too big of a question for a scientist to tackle. They were right. She could not do all the research in medicine, biochemistry, psycho-neuro-immunology, positive psychology, psychiatry, quantum physics, neurology, organizational behavior, motivational theory, self-regulation, self-determination theory, resilience, and so much more that was required to discover the answer. But she could read the results of research others were doing and she could observe life with her question in mind, paying attention to what those who thrive do differently from those who do not, she could form hypotheses and then apply them first in her own life, then with friends and eventually, as she fine-tuned the answers, with large groups. That is exactly what she did for nearly two decades with one question, "What makes humans thrive?"

Elizabeth Woodcock PhotoElizabeth Woodcock
Founder and Principal
Woodcock & Associates
Elizabeth Woodcock is the founder and principal of Woodcock & Associates. She has focused on medical group operations and revenue cycle management for more than 20 years. She has led educational sessions for the Medical Group Management Association, the American Congress of Obstetricians & Gynecologists, and the American Medical Association, and consulted for clients as diverse as a solo orthopaedic surgeon in rural Georgia to The Mayo Clinic. She is author of Front Office Success, Mastering Patient Flow, and co-author of The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid and Operating Policies and Procedures Manual for Medical Practices. She is frequently published and quoted in national publications including The Wall Street Journal, Family Practice Management, MGMA Connexion and American Medical News.


Registration Fees
The following is the list of attendee registration fees for the Asheville and New Bern Roadshows (prices are per person, per event).  Early registration ends January 23rd:













Additional Staff




Attendee registration is open for both Roadshows.  Follow the link below to register today.  NCHMFA Members: Please sign into the NCMGMA registration form as a "New User".

Hotel Information
NCMGMA’s Headquarter Hotel for the New Bern Roadshow is the New Bern Courtyard by Marriott . The NCMGMA group rate is $119/per night (single) plus tax.  Hotel reservations can be made by calling 1-800-321-2211. You should receive a confirmation email from the hotel. If you do not receive this within 48 hours of your reservation, please contact the hotel directly.  The hotel room block cutoff date is January 9, 2016.

Location and Directions
The New Bern Roadshow will be held at the New Bern Riverfront Convention Center, located at 203 South Front Street, New Bern, NC 28560.

NCMGMA Suit-Casing Policy
Any individual who is observed to be soliciting business in the aisles or other public spaces, in another company’s booth, or in violation of any portion of the Exhibition Policy, will be asked to leave immediately. Suit-casing may also take the form of commercial activity conducted from a hotel guest room or hospitality suite; a restaurant, club, or any other public place of assembly. For the purposes of this policy, suit-casing violations may occur at venues other than the exhibition floor and at other events. NCMGMA must be informed of any hospitality suites, and expressed consent must be received prior to the event.

Notice to Attendees and Exhibitors Previously Registered
If you and/or your staff were previously registered for the original October 14th date of the New Bern Roadshow, your registration has automatically been transferred to the new January 30th date of the event. If you are unable to attend on January 30th and need a refund, please email the NCMGMA offices at by January 23rd.

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