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Annual Conference Agenda





  October 17
9:00 am - 3:00 pm

Leadership Council Meeting

3:00 pm

Attendee and Exhibitor Registration Open

3:00 pm - 5:00 pm

Exhibitor Booth Set Up

4:00 pm - 5:00 pm

Opening Session
Peer-to-Peer Sessions: 15-Minute Management Methods
Hear from your peers during this dynamic hour of four 15-minute presentations designed to achieve success in your practice.

  • 4:00pm - 4:15pm
    Doral Jacobsen, FACMPE
    Topic: Failure
  • 4:15pm - 4:30pm
    Topic: Improving Patient Flow
  • 4:30pm - 4:45pm
    Cameron Cox III, FACMPE, MPH
    Topic: Customer Serving not Customer Service
  • 4:45pm - 5:00pm
    Jacob Rodman, CMPE
    Topic: Office Harassment: Investigations and Best Practices
4:45 pm

Exhibitor Meeting in the Exhibit Hall

5:00 pm - 6:30 pm Welcome Reception with Exhibitors
 October 18

7:00 am - 4:00 pm Registration Desk Open
  7:30 am Attendee and Exhibitor Networking Breakfast
  8:00 am - 9:30 am NCMGMA Annual Business Meeting and General Session:
Patients Come Second:
Leading Change by Changing the Way you Lead Pt. I

Britt Berrett
Program Director of Healthcare Management
Jindal School of Management
University of Texas at Dallas

How did we get here? We are told that "culture eats strategy" but what does that mean? What is the "culture" of a healthcare organization. This session will discuss the cultural dynamics in healthcare and the historical context of evolution. Personal stories will be shared on how the culture of a healthcare organization strengthens or weakens the ability to provide exceptional care.
  9:30 am - 10:30 am Refreshment Break with Exhibitors
  10:30 am - 11:45 am General Session:
Patients Come Second:
Leading Change by Changing  the Way you Lead Pt. II

Britt Berrett
Program Director of Healthcare Management
Jindal School of Management
University of Texas at Dallas

How do you measure culture? Why do some co-workers believe the culture is toxic and others praise its vibrance? There has to be some way to measure organizational culture! This course will introduce the Cultural IQ or CIQ: a tested, self-evaluation tool that organizations can use to identify cultural perceptions. We will also share ideas on how to strengthen the ten dimensions of organizational culture.
11:45 am - 1:00 pm

Networking Lunch with Exhibitors

1:00 pm - 2:00 pm
Breakout Sessions
  • 101 -- Creating a Culture Development Plan
    Britt Berrett
    Jindal School of Management, Univ. of Texas at Dallas
    Time to get into the weeds! How do you develop a vibrant culture? We have gotten past the "Why" and now we are focusing on the "How." Participate in an interactive workshop that invites an exchange of ideas and experiences. Learn from others and be led to the creation of an organizational culture development plan.
  • 102 -- Finding Your Leverage: A Value-Based Contracting Case Study
    Doral Davis-Jacobsen, MBA, FACMPE
    Prosper Beyond, Inc.
    Amanda Pritchett, MHA
    Coastal Pediatric Associates (CPA)
    This session focuses on sharing the story of one practice’s journey in negotiating next generation payer contracts. First, we will set the stage by discussing alternative payment models, defining key elements and identifying core drivers. We will cover the essential fundamentals of value-based contracting methodologies and discuss approaches for uncovering practice potential. The case study will include a deep dive into how the practice moved through the process including data gathering, analyses, the creation of a value proposition and payer relationship building. We will identify sources for determining the total cost of care, estimating cost savings and suggestions for how to effectively tell your practice story. This talk will include many tips for payer negotiations and tactile guidance relative to positioning effectively in next-generation payer contract negotiations.
2:00 pm - 2:45 pm Refreshment Break with Exhibitors
2:45 pm

Exhibitor Booth Breakdown

  2:45 pm - 4:00 pm General Session
An In-depth Interview with DHHS's Mandy Cohen, MD by Matthew Hanis of the Business of Healthcare
Mandy Cohen, MD
NC Department of Health and Human Services
Matthew Hanis
Business of Healthcare
4:00 pm - 5:00 pm Chapter Round-table Discussion
6:00 pm - 7:30 pm Evening Reception
 October 19
8:00 am - 9:00 am ACMPE Breakfast
Certification and Fellowship: When you don't have the right credential on your business card but it's definitely on your mind.
8:00 am - 9:00 am Networking Breakfast
Kick off Friday morning with the most important meal of the day! These informal, give-and-take roundtable discussions provide an ideal way to ask questions and gain new information about trends, current issues or specific challenges. 

  9:00 am - 10:00 am General Session
Don't Be A Target! Simple Tips to Increase Practice Security
Joseph Granneman

This talk will discuss and demonstrate live hacks that have occurred in healthcare in the past and how these organizations could have prevented these attacks. Opensource and low-cost tools will be presented as potential cost-effective options for small practices to defend their information assets. Configuration recommendations for commonly used technology will also be presented to help practices secure their systems. Using these low-cost tools along with secure configurations can prevent over 90% of virus and malicious activity from affecting your practice.

10:15 am - 11:30 am
Breakout Sessions
  • 201 -- Table Talks: Integrated Healthcare System (IHS)
    Moderator: Matthew Gee
  • 202 -- Table Talks: Roundtable Discussion
    Moderator: Jane Lutz