2020 Virtual Fall Forum

First 150 Registered Attendees Receive Exclusive
2020 Fall Forum Swag Boxes!

Session Descriptions and Speakers | Online Registration

Fall Forum ImageAV ViewMore than just a half-day of webinars, the 2020 Fall Forum provides a complete virtual conference experience for the healthcare practice administrator!

  • Earn timely and essential continuing education while engaging and interacting with Forum attendees and speakers.
  • Meet up and connect with industry friends and peers in the virtual networking lounge.
  • Stroll through and speak with exhibitors in the virtual exhibit hall of over 40 booths!

Ritz-Carlton LogoCreating an Exceptional Patient Experience

And along with our CEUs, networking and exhibit hall, we're bringing you the Ritz-Carlton Leadership Center's "Creating an Exceptional Patient Experience." This engaging and inspiring experience is designed to share legendary Ritz-Carlton best practices - each harnessing the processes, insights and philosophies that have made Ritz-Carlton a world-wide success - for you to bring back to your practice.

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Schedule of Events

9:00 AM - 9:10 AM Welcome Message from the President
Steve Parker, 2019-20 NCMGMA President

9:10 AM - 9:55 AM Creating an Exceptional Patient Experience Part I
Presented by Ritz-Carlton
Sponsored by Curi

10:00 AM - 10:45 AM Fall Forum Breakout Sessions
Concurrent sessions

  101 -- Caring for Yourself & Others during the COVID-19 Pandemic
• Jason Horay, MS, CHES, Manager of Health Strategy & Well-Being- Curi
  102 -- CARES Act PPP and HHS Funds – The Path Forward
• Tracey Flynn Martin, Partner at Bernard Robinson
  103 -- Moderated Hot Topic Roundtable
• Doral Jacobsen, MBA, FACMPE Founding Partner, Prosper Beyond, Inc.

11:00 AM - 12:00 PM Creating an Exceptional Patient Experience Part II
Presented by Ritz-Carlton
Sponsored by Curi

12:00 PM - 2:00 PM Virtual Exhibit Hall
Meet and network with over 40 exhibitors showcasing the latest and greatest products and services to the healthcare industry. Win exciting door prizes!

Click here to view the Fall Forum session descriptions and speaker bios.

Fees and Registration

The cost to register for the Fall Forum is $99 for members, $149 for non-members and $25 for students.  After Friday, September 18th, the cost of member and non-member registration increases by $26.  To register online, please follow the link below:

Cancellation Policy
Registration cancellations must be received in writing. Cancellations received on or before 5:00 PM on September 24th are entitled to a full refund less a $25 processing fee. No refunds will be awarded for cancellations after 9/24 or for no-shows.

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Forum Platform

NCMGMA is using e-Attend, powered by ImageAV, as our virtual platform provider and we believe their product offers our members and Alliance Sponsors an opportunity for an engaging affair complete with a lobby area, information booth, networking area, and a fantastic looking exhibitor hall for attendees to explore. There may be an occasion when you would hear directly from Image AV (for the purpose of this meeting only). Please be on the lookout for log in information, demo videos, and more to help assist with your Virtual Fall Forum experience within a week prior of the event.


If you have any questions or concerns about registering for the 2020 Fall Forum, please contact the NCMGMA offices at 800-753-MGMA (6462) or 704-365-0565.

Doral Jacobsen, MBA, FACMPE

Founding Partner, Prosper Beyond, Inc.