|
|
General Information |
Conference Agenda |
Exhibitors |
Speakers & Handouts |
Event Photos |
May Mtg Minutes |
Ann Mtg Agenda |
Ann Mtg Presentation |
Attendee List |
Meet the Experts |
Schedule of Events
New this year! We're offering a Leadership track specifically designed to help practice managers who have already earned their CMPE achieve Fellowship in the American College of Management Professionals (ACMPE). See the "Leadership Track" below for all of the approved CEU offerings to help you on your pathway to Fellowship.
| Wednesday, September 25th |
| 9:00 AM - 1:00 PM | NCMGMA Leadership Council Planning Meeting Winston 1AB |
| 1:00 PM - 6:30 PM | Attendee & Exhibitor Registration Open Salem Foyer |
| 1:30 PM - 3:30 PM | Leadership Focused Preconference Session Winston 3B Influencing Without Authority Separate Registration Required! Shane McKenzie, Catapult 2 CEUs Influencing others without title or authority in today's workplace can be a major challenge. The goal of the course is to equip participants with the skills to get the results they seek, while maintaining or enhancing positive relationships. In this 2-hour interactive workshop you will learn strategies and insights that will help you identify your personal influencing style and that of others, in order to take action applying the best approach to get the maximum outcome. Managers, Supervisors and Employees at all levels should attend this course. |
| 3:30 PM - 5:00 PM | Opening Session Salem 1 Listserv Live! 1.5 CEUs Step into the dynamic world of Listserv Live! where the heartbeat of our association comes alive. This engaging session is your passport to the epicenter of discussions, hot topics, and crucial conversations within our healthcare community. Immerse yourself in the vibrancy of our listserv as we bring its essence to life in an interactive and enlightening gathering. This session isn't just about information exchange; it's a celebration of collaboration. Engage with fellow attendees in thought-provoking dialogues, share your perspectives, and contribute to the ongoing narratives that shape our association's identity. Together, we'll explore the diversity of opinions and experiences that make our community thrive. |
| 3:30 PM - 5:00 PM | Leadership Track Winston 3A Mentor, Coach & Lead to Peak Professional Performance Laurie Baedke 1.5 CEUs Mastery of the core competencies of mentorship, sponsorship, and coaching are requisite to advancing one’s efficacy and influence in leadership and achieving peak professional performance. This session guides participants through didactic and interactive learnings that facilitate their effective engagement as mentors, sponsors, and coaches, and reinforces the importance of our personally investing in being well mentored, sponsored, coached, and led by others. |
| 4:45 PM | Exhibitor Meeting (in Exhibit Hall) Winston 2 |
| 5:00 PM - 6:30 PM | Welcome Reception with Exhibitors Winston 2 Sponsored by Biz Technology Solutions, Curi, Proficient Health |
| 7:00 PM - 8:00 PM | Emerging Leaders Meet & Greet Foothills Brewpub Sponsored by MagMutual |
| 8:00 PM - Open | On Your Own Meet Up Foothills Brewpub |
| Thursday, September 26th |
| 7:00 AM - 4:00 PM | Registration Open Salem Foyer |
| 7:30 AM - 8:30 AM | Breakfast Together: Attendees and Exhibitors Salem 1 Sponsored by Fund Direct Advisors, HandCraft Linen Services, Healthy Blue NC / Blue Cross NC, Rockingham Revenue Services |
| 8:00 AM - 9:30 AM | Welcome and General Session Salem 1 The Intentional Leader Tim Hebert, CEO and Founder of Dirigo Sponsored by Medicus IT 1 CEUs Intentional Leadership refers to clear, aligned, compassionate leadership delivered against the backdrop of a strong core ideology. It’s responsive, not reactionary. It’s positive and inclusive. It’s transformational, not transactional. It uplifts others instead of keeping them down. It’s innovative, daring, and inspirational. It’s leadership with the long game in mind. Tim’s keynote address will inspire the leader already inside you and encourage you to explore the depths of who you are, how you lead, and how you inspire others to lead. |
| 9:30 AM - 10:15 AM | Refreshment Break with Exhibitors Salem 2 Sponsored by Auxo Medical, Privia Health, Sentinel, Strategic Solutions, United Healthcare of North Carolina, Inc. |
| 10:15 AM - 11:15 AM | General Session Salem 1 Resilient Leadership: The Role of Well-being in Individual and Organizational Performance Laurie Baedke 1 CEUs Resilience is defined as the ability to recover from setbacks, adapt well to change, and keep going in the face of adversity. The demands of healthcare leadership and the prevalence of burnout in our industry are a compelling call to action for leaders to examine the research around resilience and well-being and consider the habits and practices that can drive individual and organizational performance. This session will provide attendees with an action plan and practical resources to deepen their understanding and application of resilience and personal and professional well-being to achieve greater personal and organizational performance. |
| 11:20 AM - 1:00 PM | Community Service Project Salem Foyer H.O.P.E Winston-Salem Sponsored by 1st Call Triage Please help us welcome H.O.P.E. Winston-Salem; an organization that works at the intersection of children’s health and food insecurity. They execute weekend distributions of nutritious meals for children and fresh fruits and vegetables for families struggling with food insecurity as well as address health and food insecurity issues through our Food and Health Education initiatives and engage with the food ecosystem in and around Forsyth County. |
| 11:30 AM - 12:45 PM | Networking Lunch with Exhibitors Salem 2 Sponsored by AmeriHealth Caritas North Carolina, Apex Technology, First Citizens Bank, ONLINE Information Services, Inc., Verisma |
| 12:45 PM - 2:00 PM | General Session Salem 1 Leading a Culture of Change Tim Hebert, CEO and Founder of Dirigo 1.25 CEUs The days of status quo and tried and true approaches to leadership have given way to the need to continually reinvent oneself and the overarching purpose and mission of the organization – and lead change and transformation with humility, authenticity, and a collaborative spirit. Leading change requires creating a sense of urgency, purpose and passion, building a guiding coalition, forming a vision, enlisting volunteers, removing barriers, celebrating small wins, sustaining the acceleration, and ultimately implementing the change and transformation needed. |
| 2:00 PM - 2:30 PM | Refreshment Break with Exhibitors Salem 2 |
| 2:30 PM - 3:30 PM | General Session 10 Cybersecurity Questions Your Healthcare Organization Should be Able to Answer Javier Young, Principal-Cybersecurity, CLA 1 CEUs Threats from Cybersecurity are real and healthcare organizations need to have a plan and policies in place to protect them from an attack. This session will review what data is important and the components of security education that staff should receive. In addition, healthcare leaders should be aware of how vulnerabilities are managed within their organization. Attendees will learn if they are ready for an attack and what an attacker could do in their environment. Participants will also learn how to respond to a security incident. |
| 2:30 PM - 3:30 PM | Leadership Track Winston 3A The Emerging Healthcare Leader: Leading Self, Leading Others and Leading Change Laurie Baedke 1 CEUs This session teaches the 8 habits of peak performers gleaned from leadership studies in healthcare and other industries. We know that when it comes to our health, small changes can have a major impact if they become a habit. The same is true for key leadership skills. Together, we’ll explore how to apply these habits to be a more effective leader. Regardless of whether you have formal authority or not, and no matter where you are in your career, you'll walk away with an action plan that takes your leadership skills to the next level. |
| 3:30 PM - 3:45 PM | Exhibitor Recognition & Prizes Salem 2 |
| 4:00 PM - 4:45 PM | General Session Salem 1 NC Treasurer's Report Dale R. Folwell, CPA, Treasurer, State of North Carolina .75 CEUs |
| 6:00 PM - 7:00 PM | Reception Salem Foyer Sponsored by All’s Well Healthcare Services, CLA (CliftonLarsonAllen LLP), MagMutual, Microsoft, OneDigital, Read’s Uniforms, SCS - An A/R Management Firm, Truist |
| 7:00 PM - 9:00 PM | Dinner & Awards Salem 1 Practice of the Year Award Presented by First Citizens Bank |
| Friday, September 27th |
| 8:00 AM - 9:00 AM | Breakfast Salem 1 |
| 8:00 AM - 9:30 AM | ACMPE Breakfast & NCMGMA Business Meeting Salem 1 Todd Pittman, CMPE, Digestive Health Specialists 1.5 CEUs This session will help you learn more about the pathways to accreditation (CMPE) and Fellowship (FACMPE) in the American College of Medical Practice Executives (ACMPE). |
| 9:30 AM - 10:30 AM | General Session Salem 1 HR Update Kristine Sims 1 CEUs |
| 9:30 AM - 10:30 AM | Leadership Track Winston 3A Dealing with Difficult People Nelson Santiago, Catapult 1 CEUs Have you noticed that everyone seems to have a shorter fuse right now? More than ever, we need to understand how to empathize and leverage techniques to defuse the anger or challenge of difficult people. We all have had to deal with difficult people—but have we been as effective as we could have been? How much time have you spent trying to understand why a teammate is consistently late on deliverables, seems unwilling to engage during meetings, or appears outright hostile to ideas and collaboration? Learn how your attitudes impact the interactions you have with others. In this course, we will give you creative ways to establish rapport, build relationships, and reduce tension. You will understand techniques for managing and dealing with anger and conflict. How you can handle situations in person as well as online with remote colleagues and customers. With an engaging, practice-based approach to how to deal with difficult people you will have an opportunity to apply the concepts in a risk-free environment. |
| 10:30 AM - 11:15 AM | General Session Salem 1 Searching for Efficiencies? Risk Management Considerations with AI Scribes Today Donna Nicholson MBA, BSN, RN, CPCO, Curi Advisory .75 CEUs The number of administrative tasks that are a critical part of running a medical practice today have only escalated in recent years. While AI scribes can help ease some administrative burden in the exam room, this technology also has the potential to introduce risk into your practice. This session will discuss key considerations for practice leaders considering an AI scribe tool and provide a tangible checklist for effectively implementing the tool in your business. |
| 10:45 AM - 12:00 PM | Leadership Track Winston 3A Being Your Professional Best Nelson Santiago, Catapult 1.25 CEUs Through self-assessment, action planning, insightful exercises and interactive discussions, participants explore how personal accountability, setting effective goals and engaging in lifelong learning help them to be their professional best. Who Should Attend: Anyone who wants to grow and develop as a leader regardless of job title, role or position within the organization. This course is a great development opportunity for individual contributors, young professionals, high potentials or future leaders identified in the succession planning process. |
| 11:15 AM - 12:00 PM | General Session Salem 1 Regulatory Updates Jason Newton, Curi .75 CEUs Attendees will want to make sure they’re in their seats and ready to take notes as Jason Newton with Curi will address a host of regulatory and legal updates for you to make sure your practice is up to speed on. Topics include claims and verdict trends, the status of COVID immunity protections for pandemic-era care, the impact of recently passed legislation and legislative issues on the horizon including Uber-like virtual curbside consult services, recent OCR enforcement actions, cybersecurity issues and more! |
| 12:00 PM | Closing Remarks and Bingo Card Giveaway Salem 1 |