Pre-Conference Session (Tides 1-2) 

MGMA Body of Knowledge: Operations Management
10 Functions Every Excel User Should Know
Sharon Jones, Ph.D., thedot. Consulting
2 ACMPE CEU
During the past 10 years, we have seen a wave of innovative, big-data software designed to analyze, manipulate, and visualize data. Yet, the Microsoft Excel platform remains the go-to product for those looking to report and make sense of their data. However, Excel can be overwhelming and is often underutilized. There are so many functions and formulas available that learning them all sometimes seems like an impossible task. In this session, Dr. Jones will bring clarity around Microsoft Excel functions and highlight 10 functions every Excel user should know and master. Participants will leave with a succinct list of functions that will increase time and productivity.

The cost of this session begins at $100 for members!

Opening Session (Oleander Ballroom)

MGMA Body of Knowledge: Operations Management
2020: A Retrospective View  
Steve Parker, Curi and NCMGMA Immediate Past President
.5 ACMPE CEU
Without question, 2020 was "one for the books" for all of us. However, while medical practice executives and practice administrators endured the same pandemic fears, challenges and concerns as the rest of humanity -- they also had to make sure the wheels of healthcare kept turning. That required immense effort – with healthcare leaders improvising, strategy-shifting; jury-rigging, jimmying, and overall MacGyver-ing their clinical and operational procedures as the pandemic evolved. We’ll look back at these efforts – how they evolved over time, where we stand now, what we’ve learned, and how the Covid-19 pandemic may change medical practice operations far into the future.

MGMA Body of Knowledge: Financial Management
Understanding Physician Profitability and Driving Better Results
Jason Deshayes, Cook Wealth Management
.75 ACMPE CEU
Having a strong understanding of your practice's financial model is critical to driving practice profitability and physician compensation that is aligned with outcomes. Often, a practice may be operating on the "same as last year" philosophy without examining whether that model is appropriate for how the practice and its providers operate. This session will cover different financial models and ways to analyze a practice financial statement to more thoroughly understand where opportunities lie that could result in better profitability for the practice.

There was a time when all we really wanted was for difficult people to disappear. For some, it could still be true, but it’s also likely we actually miss them in light of all that’s happened. In fact, based on the latest from the author of Make Difficult People Disappear, Monica Wofford, and in using what we’ve learned about stress and the level we’ve all been under, NOW may be the ideal time to spruce up the skills for dealing with people, instead of simply hoping to make them vanish. As this session title reveals, now we might merely want them to behave, versus go entirely away forever and ever. We Didn’t Mean Forever…™ is a powerful session with skill-building and interaction. You’ll learn about yourself and how to work better with others. You’ll gain quick tips on stress coping and longer-term solutions for eliminating it altogether. Whether you need a hug when things get tough or are truly proud of yourself for not needing bail money during the recent year and months, this session clarifies, highlights, and guides you through how to work with any and all others, including patients and doctors. We Didn’t Mean Forever…™ may just be what you need to revive and re-energize the culture and team in your office or practice.

 10:30 AM - 11:30 AM

Breakout/Concurrent Sessions

MGMA Body of Knowledge: Human Resource Management
HR Update (Oleander Ballroom)
Kristine Sims, Constangy Brooks, Smith & Prophete LLP
1.25 ACMPE CEU
Kristine Sims can help you with any human resources issue, from wage and hour situations to leadership development. Kristine will discuss the essential points of operating successful medical practice personnel management. Plenty of time will also be devoted to answering your various HR questions.

Marketing a Medical Office (Tides 1-2)
Becky Ayers, DHA, MHA, MBA, FACMPE, Orthopedic Center of Florida
1.25 ACMPE CEU
Marketing any medical office will require coordinated planning, time to implement the process, and budget funds to make it happen. Whether designed to open a new start-up practice or enhance an existing medical group, the Medical Office Manager or Administrator will consider several factors for a successful marketing strategy. 

General Sessions (Oleander Ballroom)

MGMA Body of Knowledge: Human Resource Management
The Sincerity of Service
Paul Long, Motivational Speaker & Author
1 ACMPE CEU
What is a world-class customer experience? Are you certain that your definition will differentiate you from your competitors? In this session, Paul Long discusses the impact created when the customer has no doubt that your staff is genuine in their desire to help through his concept of Fundamism, you will learn principles that aid in listening and connecting with others while stressing the importance of sincerity in every interaction. “The Sincerity in Service” is designed to enhance your employee’s customer interactions while revealing additional opportunities to make a difference in all walks of life. 

MGMA Body of Knowledge: Human Resource Management
It Works if You Work It™: The Power of Application
Monica Wofford, Contagious Companies
1 ACMPE CEU
Have you ever overheard patient instructions knowing that patient would never comply with the suggested actions? In healthcare, there are books, sessions, and curriculums focused on the hurdle of patient compliance because their health depends on putting certain actions into practice. In our daily existence, and in the role of leadership, the truth is no one’s going to die if we don’t apply what we now know about emotional intelligence and communication. No rule book says you must comply or use this new knowledge or set of skills, but…what if it were relationships that non-compliance was going to kill? What if your stress went down, the conflict came up less, and drama was not the norm, but the exception?  New skills work if you work ‘em and in this session, you’ll gain guidance on how to apply insights from Monica’s morning presentation, as well as from your entire conference. 

MGMA Body of Knowledge: Risk & Compliance/Operations Management/Transformative Healthcare Delivery
NCMGMA Hot Topics Roundtable Discussion
1.5 ACMPE CEU
Join fellow administrators as we sit together to discuss important healthcare hot topics together. 

MGMA Washington Update (Atlantic Ballroom)

MGMA Body of Knowledge: Risk & Compliance
MGMA Washington Update
Matt Devino, MPH MGMA Government Affairs
.75 ACMPE CEU