Annual Conference Agenda

Wednesday, May 13, 2020

12:00 PM - 3:00 PM	NCMGMA Leadership Council Meeting
3:00 PM - 6:30 PM	Attendee and Exhibitor Registration Open Visit the attendee and exhibitor registration desks to check-in at the conference and pick up your participation packets. The registration desk is also the center for getting your conference questions answered.
1:00 PM - 3:45 PM	Pre-Conference Session 10 Functions Every Excel User Should Know Sharon Jones, Ph.D., thedot. Consulting During the past 10 years, we have seen a wave of innovative, big-data software designed to analyze, manipulate, and visualize data. Yet, the Microsoft Excel platform remains the go-to product for those looking to report and make sense of their data. However, Excel can be overwhelming and is often underutilized. There are so many functions and formulas available that learning them all sometimes seems like an impossible task. In this session, Dr. Jones will bring clarity around Microsoft Excel functions and highlight 10 functions every Excel user should know and master. Participants will leave with a succinct list of functions that will increase time and productivity.
4:00 PM - 5:00 PM	Opening Session 4:00 PM - 4:30 PM The Why Behind the What: The cost of (not) training your staff and how it’s impacting your practice Kari Kalgren, K2 Health What is the cost of not properly training your staff? By not taking the time to train staff on important workflow and procedures, administrators are putting their physicians, practice, and often, the patient at risk. Hear from Kari Kalgren of K2 Health Training Solutions as she presents the vital importance of how to teach and work with your staff to improve quality measures, implement processes and increase retention of new concepts in your practice. 4:30 PM - 5:00 PM Understanding Physician Profitability and Driving Better Results Jason Deshays, Elliot Davis Having a strong understanding of your practice's financial model is critical to driving practice profitability and physician compensation that is aligned with outcomes. Often, a practice may be operating on the "same as last year" philosophy without examining whether that model is appropriate for how the practice and its providers operate. This session will cover different financial models and ways to analyze a practice financial statement to more thoroughly understand where opportunities lie that could result in better profitability for the practice.
4:45 PM - 5:00 PM	Exhibitor Meeting (in the exhibit hall)
5:00 PM - 6:30 PM	Welcome Reception with Exhibitors
7:00 PM - 10:00 PM	Curi Spring Reception

Thursday, May 14, 2020

7:00 AM - 4:00 PM	Registration Desk Open
7:00 AM - 8:30 AM	Breakfast
8:00 AM - 9:30 AM	Welcome and General Session Creating an Exceptional Patient Experience Pt. I The Ritz-Carlton Leadership Center This engaging and inspiration experience is designed to share legendary Ritz-Carlton best practices, each harnessing the processes, insights and philosophies that have made Ritz-Carlton a world-wide success. This session will cover: The Ritz-Carlton Processes and Healthcare: Internalizing the key processes and systems that are the most applicable to the healthcare industry. Talent Selection: The process of selecting, onboarding, and rewarding talent at The Ritz-Carlton and how this is applicable to your service providers. Engagement in Healthcare: Recognizing the interrelationship between leadership engagement, provider engagement, and patient engagement and learning strategic techniques to personalize the patient experience. Creating Patient Advocates Through Empowerment: Understanding how The Ritz-Carlton Empowerment Guidelines can be leveraged to reduce problem resolution costs and create an exceptional patient experience.
9:30 AM - 10:15 AM	Refreshment Break with Exhibitors
10:15 AM - 11:45 AM	General Session and NCMGMA Business Meeting 10:15 AM - 11:15 AM Creating an Exceptional Patient Experience Pt. II The Ritz-Carlton Leadership Center This engaging and inspiration experience is designed to share legendary Ritz-Carlton best practices, each harnessing the processes, insights and philosophies that have made Ritz-Carlton a world-wide success. This session will cover: The Ritz-Carlton Processes and Healthcare: Internalizing the key processes and systems that are the most applicable to the healthcare industry. Talent Selection: The process of selecting, onboarding, and rewarding talent at The Ritz-Carlton and how this is applicable to your service providers. Engagement in Healthcare: Recognizing the interrelationship between leadership engagement, provider engagement, and patient engagement and learning strategic techniques to personalize the patient experience. Creating Patient Advocates Through Empowerment: Understanding how The Ritz-Carlton Empowerment Guidelines can be leveraged to reduce problem resolution costs and create an exceptional patient experience. 11:15 AM - 11:45 AM NCMGMA Business Meeting NCMGMA President Steve Parker, Curi - a Medical Mutual Co. During this part of the meeting NCMGMA President Steve Parker will discuss the state of NCMGMA, addressing old business and introducing new items for 2020 and beyond.
11:45 AM - 1:00 PM	Networking Lunch with Exhibitors
1:00 PM - 1:30 PM	Concurrent General Sessions HR Update Kristine Sims, Constangy Brooks, Smith & Prophete LLP Kristine Sims can help you with any human resources issue, from wage and hour situations to leadership development. Kristine will discuss the essential points of operating successful medical practice personnel management. Plenty of time will also be devoted to answering your various HR questions. IHS Track Session IHS Track I – Effective Communications Across the Enterprise Speaker for this session TBA This session is a must-attended for administrators from Integrated Healthcare Systems (IHS). Watch for more details coming soon.
1:30 PM - 2:00 PM	Concurrent General Sessions Taking Control of your Practice's Online Reputation Cam Cox, III, MHA, FACMPE, MSOC Health The source of all knowledge seems to be the internet. When in doubt, Google it! It's the first place people go for information on medical conditions, treatment options and details about your medical practice. But it doesn’t stop there. Prospective patients also turn to the internet to find out how your current patients rate your practice and individual physicians. Everything is fair game for discussion – your doctors’ bedside manner, the friendliness of your staff, the cleanliness of your waiting room, etc. Whether you know it or not, you have an online reputation. This presentation will focus on key steps for managing your online presence. IHS Track Session IHS Track II – Physician Management Becky Ayers, DHA, MHA, MBA, FACMPE, Orthopedic Center of Florida This session is a must-attended for administrators from Integrated Healthcare Systems (IHS). Focused on continuing the discussion designed for large healthcare systems, hear from Becky Ayers on how best to manage difficult situations and conversations with physicians.
2:00 PM - 2:45 PM	Refreshment Break with Exhibitors
2:45 PM - 4:00 PM	General Session 2:45 PM - 3:30 PM Operations Management - "Could I Have Seen It Coming?" Jack Grandey, TriVectors Could I have seen it coming? Fighting fires is at the core of a Practice Manager’s job description, but how many “fires” could have been averted or their impact minimized if you were more adept at seeing problems and taking appropriate action before they develop? How much more productive and effective could you be in managing and growing your practice if you spent less time being RE-active, by being more PRO-active? In this interactive session, participants will learn the three sentinel categories of practice challenges, how to recognize the early warning signs of impending trouble by category, and how to use Anticipation, Identification, and Mitigation as a methodology to avert or minimize challenges Together, we will apply principals from the military, emergency preparedness, and aviation safety sectors to hone your forward-looking skills and help you stay ahead of “to be expected” challenges 3:30 PM - 4:00 PM Help Me Understand the Power of an Idea Everyone Gets Monica Woffard, Contagious Companies In leadership, it's teams that gets things done, but few leaders really know how to create, maintain, and support a thriving team. Knowing how to get others to collaborate, communicate, and cooperate is where the best ideas happen, and results start to rise. Help Me Understand^TM will do just that by turning your audience on to the ways team members think. Leaders will learn to clarify their message. Bring teams together with those they lead and let’s get them to understand each other better so they can get more done together. Through the use of emotional intelligence and guidance on how to use it, Help Me Understand^TM will reduce their stress and remove much of the office drama and mess. Leaders will become better coaches and employees will become more motivated with Help Me Understand.^TM
4:00 PM - 5:00 PM	Chapter Round-table Discussion
6:00 PM - 7:30 PM	Networking Reception (Exhibitors Welcome) Exhibitor Recognition and Prizes Administrator of the Year Award Presentation

Friday, May 15, 2020

8:00 AM - 9:00 AM	ACMPE Presentation ACMPE Certification and Fellowship Michelle Torak, NCMGMA ACMPE Liaison As the ACMPE Forum Rep for the state of North Carolina, Michelle will serve as a resource and mentor for managers interested in the pursuit of Board certification or Fellowship in the American College of Medical Practice Executives.
9:00 AM - 10:45 AM	General Session 9:00 AM - 10:00 AM Make Difficult People Disappear: How to Reduce Stress and Eliminate Conflict in the Office Monica Woffard, Contagious Companies We've all had that one difficult person that we wish we could make disappear, without going to jail. We may have called them Eeyore or called HR to help us, but what we didn't want was to DEAL with their difficulty anymore! Make Difficult People Disappear™ is a fun keynote that increases your attendance because everyone wants to know how. Others will bring their difficult people and end up laughing together. Make Difficult People Disappear^TM teaches them: How others are more different than difficult How to stop taking anyone else's behavior personally How to assess, address, and modify their own behavior With an in-session personality assessment, many entertaining stories, and more than 15 real world tips, this keynote is engaging, entertaining and surprisingly informative for all audiences. 10:00 AM - 10:45 AM Regulatory Updates David Sousa, Curi – a Medical Mutual Company In our ever-evolving world of healthcare delivery, the one constant is change. When that change is dictated by a regulatory, compliance and legal environment completely outside of your control, then life becomes difficult. Join us as a we take a brief dive into to what is new (so far) in 2020, and what is on the near horizon. We’ll take a stab at keeping you in the know and preparing you to take the action needed to protect your practice.
10:45 AM - 11:00 AM	Break
11:00 AM - 12:00 PM	General Session 11:00 AM - 11:30 AM Running an Effective Meeting Reda Chouffani, Biz Technology Solutions Join this session to hear how to take advantage and leverage free tools to drive effective team huddles and executive meetings. 11:30 AM - 12:00 PM Operations Management - Physician Recruitment Becky Ayers, DHA, MHA, MBA, FACMPE, Orthopedic Center of Florida The shortage of physicians from primary care to most specialty disciplines continues to grow as the typical American now lives longer with more complex end of life diagnosis. The pressure is on for healthcare leaders to expand recruitment and retention for optimal patient-centered care with measured results for maximum return on investment. The challenge for healthcare professionals is to find the right physician with skill sets to integrate within their current healthcare organizations in the face of ongoing reimbursement structure, political change, and challenges. Identify the who, what, when, where, why, and how of recruiting and onboarding new physicians.

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