Welcome Reception with Exhibitors Crystal Ballroom
Sponsored by AUXO Medical, Bernard Robinson & Company,
Coronis Health, Curi, Fund Direct Advisors, HandCraft Services,
NCHA Strategic Partners, North Carolina Medical Society, Sentinel,
Southern First Bank, Strategic Solutions, TowneBank,

Taste of Charleston and Ghost and Graveyard Tours
Participants are responsible for their own transportation to the tour location.

Breakfast Together: Attendees & Exhibitors Emerald Ballroom
Sponsored by MagMutual, ONLINE Information Services,
Rockingham Revenue Services

Refreshment Break with Exhibitors Crystal Ballroom
Sponsored by Healthy Blue NC

Networking Lunch with Exhibitors Crystal Ballroom
Sponsored by Brooks Network Services, NC-PAL, Truist

General Session Emerald Ballroom I/II 1 CEU
Breaking Down Silos: Focusing on Cross Functional & Intentional Interactions
Stephanie Anderson & Don Harkey, People Centric
Communication between departments is one of the most common challenges in any organization. We often hear that the nurses are frustrated with the admissions, or that the fulfillment team is irritated with the sales team. How do people so quickly forget that we are all on the same team? But here is the truth bomb for you: your company is perfectly designed to get the results it is currently getting. If you want to change how people interact together, you have to design it to do so!

Objectives:

• Discuss the challenges with cross functional communication.
• Understand the concept of psychological safety.
• Discover areas of suboptimization within organizations.
• Learn about the "machine" that touches every part of your company and the best ways to retool that machine for better results.

Refreshment Break with Exhibitors Crystal Ballroom
Sponsored by Healthy Blue NC

• Reflect about where you are at in the day-to-day spin of work;
• Learn strategies to help others slow down and more effectively engage;
• Apply techniques to help others problem solve so that you do not fall into the ASKhole^TM trap; and,
• Return to work with a solid plan to have more time to do your leadership work and how to increase your work-life balance.

Reception Courtyard
Sponsored by Apex Technology, ComTech, CLA, First Citizens Bank, HitsTech, SCS - An A/R Management Firm

Breakfast Emerald Ballroom
Sponsored by MagMutual, ONLINE Information Services, Rockingham Revenue Services

General Session Emerald Ballroom 1 CEU
Hiring & Retaining Employees: Gaining the Competitive Advantage to Attract and Retain the Top Talent
Stephanie Anderson & Don Harkey, People Centric
There is a talent war waging: hiring and retaining top talent in today's workforce is nearly impossible. The challenges that face hiring managers are unlike any that have been seen before: multiple generations interacting, the pandemic shifts, continued globalization leading to increased market competition, a sansdemic that was predicted by economists decades ago, and the great resignation have all collided! This presentation unpacks these challenges and frames the opportunities that employers have to not only attract key talent but also retain their top talent.

Objectives:

• Discover many of the current hiring and retention challenges.
• Discuss the things candidates are looking for in their job searches.
• Walk through hiring best practices for the current market environment.
• Determine the systems and processes that influence retention.

Join us as Thomas Kincheloe takes us through North Carolina's healthcare political hot topics and the action being taken by groups such as the NC Medical Society on behalf of practices across our state.