Fall Conference Speakers and Handouts

Dr. Rebecca Bernstein
Medical Director of Continuing Professional Development, MAHEC
General Session -- Implicit Bias in Healthcare [Handout]
Thursday, September 15 | 1:00 PM - 2:00 PM
Dr. Rebecca Bernstein is a practicing internal medicine hospitalist and is the current medical director of Continuing Professional Development at MAHEC in Asheville, NC. As a clinician and educator, she takes a special interest in all aspects of closing the gap on health disparities within historically marginalized populations. She has led trainings on implicit bias, cultural humility, microaggressions, and communication in healthcare for clinicians throughout western North Carolina.  

Officer Johnathan Frisk
Founder & Instructor, The Solution
Law Enforcement Officer, Charlotte-Mecklenburg Police Department
General Session -- Surviving an Active Shooter [Handout]
Friday, September 16 | 9:00 AM - 10:30 AM
Johnathan Frisk is an active law enforcement officer in Charlotte, NC where he has served for over 20 years. He has trained over 40,000 civilians on active shooter training in the Charlotte, NC region. Frisk has been featured in the Wall Street Journal and the New York Times 2019 Active-Shooter training. He has several commendations for outstanding contributions and excellence in the field of law enforcement.

Sam Glenn
General Session -- Finding the Masterpiece in the Mess [Handout]
Thursday September 15 | 8:00 AM - 9:30 AM
For nearly three decades , Sam Glenn’s inspirational and artistic speeches have impacted audiences of all sizes - some audiences as large as 75,000 people at stadium events. Sam has spoken for just about every industry you can imagine. When it comes to attitude - nobody is excluded. Organizations get better when their people get better and it all starts with attitude. Attitude is the driver of everything and Sam knows exactly how to recharge and rekindle that positive spark that empowers leaders to give, do and be their best.

Things weren’t always so picture perfect for Sam. At one time he was homeless, depressed, defeated and negative. It was a chance encounter at a buffet, where Sam accidentally knocked over the legendary Zig Ziglar. This led to a positive friendship between the two and with Zig’s encouragement, Sam got his life pointed in a better direction. Today Sam Glenn is one of the most recognized and trusted keynote motivational speakers in the speaking industry.

Kelsey Haag
Associate Director, MGMA Government Affairs
General Session -- Washington Update with MGMA Government Affairs [Handout]
Friday September 16 | 11:30 AM - 12:30 PM
Kelsey serves as an Associate Director for MGMA’s Government Affairs office in Washington, DC. In her primary role, she provides insight and analysis on a variety of legislative and regulatory issues important to medical groups, such as Medicare reimbursement, surprise billing, and the Quality Payment Program. In this role, she informs policy makers in Congress and the Administration of the important role group medical practices play in the healthcare system and works closely with MGMA members identifying critical issues impacting group practices.

Before joining MGMA, Kelsey was a Policy Consultant at McDermottPlus Consulting, a healthcare consulting group serving clients in Washington, DC. In her role there, she supported applications through the AMA CPT® and RUC processes, provided data analytics supporting client advocacy issues, and analyzed federal physician payment issues.

Kelsey holds a Master of Public Health with a Health Policy and Management focus from The George Washington University and bachelor's degrees in Public Health and Psychology from the University of California, San Diego.

Doral Jacobsen, MBA, FACMPE
Partner, Prosper Beyond LLC
Pre-conference Session -- Build Your Toolkit: Payer Contracting
Wednesday September 14 | 2:00 PM - 3:45 PM
Doral Davis-Jacobsen, MBA, FACMPE, is a Partner at Prosper Beyond LLC, a specialized healthcare consulting firm nestled in beautiful Asheville, North Carolina. Doral is a seasoned healthcare consultant with over 20 years of experience serving healthcare providers ranging from solo practitioners to large academic medical centers. She is a popular speaker and author, always looking around the corner to help her clients prepare for “what’s next.” Doral is known for assisting practices with next generation managed care contract negotiations, payment reform and revenue cycle. She is a Fellow in the American College of Medical Practice Executives. Doral serves as the Chair for the North Carolina MGMA Payer Contracting Committee 2019. Doral has written numerous articles on medical practice revenue cycle, managed care contracting and payment reform and is a frequent speaker at national, regional and local healthcare forums. Doral is a co-author of MGMA’s book, Transitioning to Alternative Payment Models: A Guide to Next Generation Managed Care Contracting, published in October 2016.

Larry R. Jurgens, CMPE, LBBH
Principal - Health Care, CLA
Breakout 102 -- Physician Compensation in
Today’s Healthcare Market [Handout]
Thursday September 15 | 10:30 AM - 11:30 AM
Larry has a diversified professional background in senior and executive management roles in healthcare working with medical groups, ambulatory surgery centers, hospital systems in operating improvement, strategic planning, provider compensation, revenue cycle management - reimbursement integrity, and various others. Larry exercises his Lean and Six-Sigma strategies, tools, and technique for improved efficiency, culture, and program cost reduction. He has been providing management, value-add advisory and innovative transformational best practices for 26 years.

Adrienne Lloyd
CEO & Founder of Optimize Healthcare
Breakout 101 -- Optimize Your Teams and Processes
for On-site and Off-site Flow [Handout]
Thursday, September 15 | 10:30 AM - 11:30 AM
General Session -- Transform Your Team Organization with Day Zero [Handout]
Thursday, September 15 | 3:15 PM - 4:15 PM
Adrienne is a transformational healthcare executive, author, speaker, business coach, and organizational change consultant with over 20 years of healthcare experience at top-tier organizations, including Mayo Clinic and Duke Health.

As a strategic thinker, she is skilled in creating financial and cultural transformations, as well as optimizing processes and systems using methodologies such as Lean and Six Sigma. She founded Optimize Healthcare, LLC and is the creator of the Day Zero Blueprint™ Method.

Jason Newton
General Counsel, Curi
General Session -- Regulatory & Legal Update [Handout]
Friday, September 16 | 10:45 AM - 11:30 AM
Jason Newton is General Counsel at Curi. He joined Curi in 2013 after a 14-year career in private law practice defending doctors, advanced practice providers, and hospitals. Curi is an insurance, wealth management and advisory firm headquartered in Raleigh, NC, and its mission is to help physicians in medicine, business and life. Jason is a Senior Fellow in the Litigation Counsel of America and recently spent several years serving on the Editorial Advisory Board for the Personal Injury and Medical Malpractice section of the national online legal publication Law360. He has authored or contributed to nearly 30 publications. Jason is a nationally recognized and frequently sought-after speaker, and organizations regularly ask Jason to speak on a variety of topics relevant to physicians around the country. He has given over 100 presentations to over 7,500 healthcare providers, lawyers, and medical liability industry professionals. Jason has a BA in Political Science from the University of North Carolina at Chapel Hill and a JD from Wake Forest University School of Law.

Michelle Wallace, FACMPE
NCMGMA ACMPE Liaison
ACMPE Certification and Fellowship Breakfast: Make This the Year!
Friday, September 16th | 8:00 AM - 9:00 AM

Michelle Wallace, FACMPE, is the Practice Administrator at Gastroenterology Associates of the Piedmont in Winston-Salem, NC. She has been managing independent primary care and specialty group practices for more than three decades. She was honored to be named the NCMGMA Administrator of the Year in 2016. She earned her CMPE in 2012 and became a Fellow in 2018. In 2017, she became the ACMPE Liaison for North Carolina. As the NC Liaison, Michelle mentors and supports members who are on their way to becoming board certified through the American College of Medical Practice Executives and those seeking Fellowship.

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